Policies
& FAQ

The offices are available for advance bookings, recurring bookings and spur of the moment bookings, if you just need a quiet space to work by yourself and unwind! All bookings and payments are done online for everyone’s convenience and there are no leases or long-term commitments.

Policies

  • Cancellation Policy: We require a minimum of 48 hours' notice for cancellation. If you cancel your reservation with less than 48 hours' notice, you will be charged the full amount of your reservation. If you cancel with more than 48 hours' notice, you will receive a full credit.
  • Do not enter the office before the EXACT start of your booking time. We recommend adding 15 minutes to the beginning of your booking if you need time to set up. KISI may send an email saying you have access prior to your booking time but you may only enter the office at the time of your booking.
  • You must be out of the office by the end of your booking time. We recommend adding 15 minutes to the end of your booking if you need time to clean up. There is no food/ eating allowed in the offices.
  • It is the responsibility of our users to ensure that the office is kept clean and neat, in order to maintain a safe and healthy space for everyone. This includes properly disposing of any waste. Paper towels and spray cleaners are provided and stored in each office for your use.
  • There is no food/ eating allowed in the offices.
  • It is the responsibility of our users to ensure that the office is kept clean and neat, in order to maintain a safe and healthy space for everyone. This includes properly disposing of any waste. Paper towels and spray cleaners are provided and stored in each office for your use.
  • Please do not move furniture. The office should be left in the same condition it is found.
  • The minimum booking time is 1 hour.
  • You will be charged at the time that your reservation is made. If you cancel prior to 48 Hours prior to your reservation, you will be given a credit to be used on future bookings.
  • For recurring reservations your will be charged right away for the first booking and on the day of each booking going forward.
  • The waiting room is to be kept quiet at all times and no business is to be done in the waiting room. This applies to users and their visitors.
  • If there are any problems with your office, please let us know as soon as you get there-please email us at brooklynhourlyoffices.com or message Jessenia on the app.
  • Each person who reserves an office must have their own user account, using their own email address. Booking a room under someone else's account is not permitted. If multiple users are using the same payment method, they can be under the same team. However, each person in the team must have their own membership in order to receive the member benefits.
  • Failure to comply with these policies may result in suspension of your usage and/or additional charges.
  • We also collect personal information from you in-app, including: License Type: We need to ensure that only professionals are using the offices.

FAQ

To reserve time, click here or download the “Brooklyn Hourly Offices” app and follow the instructions.

The pricing is as follows for drop in users:

  • Private office – $30/hour for non members
  • Private office – $25.20/hour for members
We need at least 48 hours notice to cancel and for you to receive an account credit. We suggest that you take this information into account when setting your own cancellation policy.

When you book a session, you will be asked for your credit card information. You will be billed at the time that you create your booking. You will billed for all memberships every month on the first of the month on the credit card provided when you signed up. If you cancel your booking prior to 48 hours of the booking start time, you will receive a credit to be used for future invoices.

We offer filtered hot and cold water, Wi-Fi, tissues and light cleaning supplies. The offices are built to provide privacy and noise filtration.
You can book a “recurring booking” when you create your booking. You will be charged for the first booking in the series, and then on the day of each booking subsequently.
Yes! When you join as a member, you get 16% of off every booking you make plus the ability to create a member profile and interact with our community both online and in-person. Also, if you refer a friend and they rent space, each of you gets a free hour so please email us when that happens!
Yes, if we have space available with your specific needs, please email us at .

We have locked file storage in the suite for $50/month. If you would like to sign up for file storage, click here. Once you have paid for storage, please email us and we can arrange to give you a key to the closet and to your storage box. If you would like to store larger things at the office, please email us and let us know what you would like to store.

Yes! We have mail slots in our locked closet. It is $25/month to receive mail at the suite.**. To receive mail at the office, or to use Brooklyn Hourly Offices as your virtual address click here or download the “Brooklyn Hourly Offices” app. .We can also forward your mail to you monthly or as needed for an additional fee. You will see those options when you click “sign up” and enter your information.

Virtual Mailbox and ability to use BHO as your professional mailing address**

**envelopes only – no packages or anything that needs a signature. If you use any of our addresses with any of your billing, or on any websites, you MUST chose this plan.

Yes, please create a login first here and email us at [email protected] with: 2 good days and times for you to come and see the offices (off peak on weekdays before 4 pm or on weekends is preferable) AND the office you are most interested in seeing (1, 2, or 3). Office descriptions can be found here.

The minimum booking time is 1 hour. Once you have booked the initial hour, you can book in  pro-rated 15 minute increments.  We highly recommend booking an extra 15 minutes at either end of your reservation to allow for time to settle in and to straighten up at the end.

The front door of the suite is kept unlocked during business hours. In order to open your office door, you must have our app “Brooklyn Hourly Offices” installed. On the top right hand of the screen, tap on “Unlock Doors” and you will see your office door there. As a reminder, please do not attempt to unlock the door or open the door prior to the exact time of your booking.

Yes, all users must download the app “Brooklyn Hourly Offices”  in order to access the offices.