Our Policies
- Cancellation Policy: We require a minimum of 48 hours' notice for cancellation. If you cancel your reservation with less than 48 hours' notice, you will be charged the full amount of your reservation. If you cancel with more than 48 hours' notice, you will receive a full credit to be used for a future booking.
- Do not enter the office before the EXACT start of your booking time. We recommend adding 15 minutes to the beginning of your booking if you need time to set up. KISI may send an email saying you have access prior to your booking time but you may only enter the office at the time of your booking.
- You must be out of the office by the end of your booking time. We recommend adding 15 minutes to the end of your booking if you need time to clean up.
- There is no food/ eating allowed in the offices.
- It is the responsibility of our users to ensure that the office is kept clean and neat, in order to maintain a safe and healthy space for everyone. This includes properly disposing of any waste. Paper towels and spray cleaners are provided and stored in each office for your use.
- Please do not move furniture. The office should be left in the same condition it is found.
- The minimum booking time is 1 hour.
- You will be charged at the time that your reservation is made. If you cancel prior to 48 hours prior to your reservation, you will be given a credit to be used on future bookings.
- For recurring reservations, you will be charged right away for the first booking and on the day of each booking going forward.
- The waiting room is to be kept quiet at all times, and no business is to be done in the waiting room. No unattended children in the waiting room. If attended children cannot adhere to quiet policy, please wait with them in the hallway instead.
- If there are any problems with your office, message Jessenia on the app. If you are locked out of your office, call Jessenia (number is in the Community Feed on the app) for immediate assistance.
- Each person who reserves an office must have their own user account, using their own email address. Booking a room under someone else's account is not permitted. If multiple users are using the same payment method, they can be under the same team. However, each person in the team must have their own membership in order to receive the member benefits.
- Failure to comply with these policies may result in suspension of your usage and/or additional charges.
- We also collect personal information from you in-app, including license type, as we need to ensure that only professionals are using the offices.
