Our Policies

We know you will love working in these beautiful offices. Just a few housekeeping items:

  • We have a 48 hour cancellation policy. When you cancel before 48 hours of your reservation, you will receive your credit(s) back. If you cancel with less than 48 hours notice, you will not receive your credits back. 

  • Please ensure that the office is left clean and neat. There will be paper towels and spray cleaner stored in each office so please use them!

  • If there are any problems with your office please let us know as soon as you get there so you do not incur an additional charge. We will do our best to remedy the situation but we may not be able to do it immediately.

  • Please no eating in the offices.

  • Please make sure you leave ON TIME. We STRONGLY recommend booking an extra 15 minutes on both ends to allow yourself some time to get set up and to clean up after your appointment.

  • We have done our best to build the offices as sound resistant as possible, but please be mindful of your volume. The waiting room is to be kept quiet at all times and no business is to be done in the waiting room.

  • Do not enter your office before your booking time. If you get to your office at your scheduled time and the office is still in use please notify us AND you may go into the office.

  • You will be charged for one full hour if:

  1. The office is not left in a clean, tidy manner.

  2. You are in the office at a time other than a time you have reserved.

  3. You run over, even by a minute.

If you incur any of the above charges 3 times, your account will be suspended for 3 months and you will not be allowed to book an office with us.

 

 

Frequently Asked Questions

1. How do I reserve time in the offices?

To reserve time, click here and follow the instructions.

2. How much does it cost to reserve office space?

The pricing as follows for drop in Users:

Private office-$30/hour

Conference Room-$45/hour

Massage table room-$25 an hour.

For members, here is the pricing:

Private Office-$25/hour

Conference Room-$40/hour

Massage Table Room-$20/hour

 Once you have booked an hour, you can also book in 30 minute increments and it is pro-rated. We highly recommend booking an extra 15 minutes at either end of your reservation to allow yourself time to settle in and time to straighten up at the end. 

3. What if my client cancels with less than 48 hours notice?

We need at least 48 hours notice to cancel and for you to receive a refund (in the form of credits). We suggest that you take this information into account when setting your own cancellation policy. 

4. How am I billed?

When you book a session, you will be asked for your credit card information. You will be billed no earlier than 48 hours prior to your reservation. You will billed for all memberships every month on the first of the month on the credit card provided when you signed up. 

5. What amenities does the suite have?

We offer filtered hot and cold water, WIFI, pens, paper, tissues and light cleaning supplies. The offices are built to provide privacy and noise filtration. 

6. What if I want to book the same day and times for an extended period?

You have a few options to book on a recurring basis if you have a membership.

7. Can I get a discount if I use the space frequently?

Yes! When you join as a member, you get $5 off every booking you make plus the ability to create a member profile and interact with our community both online and in-person. Also, if you refer a friend and they rent space, each of you gets a free hour so please email us when that happens!

8. Can I book a recurring/ongoing full day or half day for a discount?

Yes! Please email us with your specific needs.

9. Can I store things at the office? 

We have locked file storage in the suite for $50/month. If you would like to sign up for file storage, click here. Once you have paid for storage, please email us and we can arrange to give you a key to the closet and to your storage box. If you would like to store larger things at the office, please email us and let us know what you would like to store.

10. Can I receive mail at the office?

Yes! We have mail slots in our locked closet. It is $25/month to receive mail at the suite.**. To receive mail at the office, or to use Brooklyn Hourly Offices as your virtual address click here.

Virtual Mailbox and ability to use BHO as your professional mailing address**

**envelopes only-no packages or anything that needs a signature. If you use any of our addresses with any of your billing, or on any websites, you MUST chose this plan.

 

11. Can I view the offices before I use them? 

Yes, please create a login first here and email us at brooklynhourlyoffices@gmail.com with: 2 good days and times for you to come and see the offices (off peak on weekdays before 4 pm or on weekends is preferable)  AND the office you are most interested in seeing (1,2, or 3). Office descriptions can be found here.

12. Can I get a refund for unused credits?

No, we do not offer money back for credits purchased. However, credits never expire and you may try to sell them to another user on our facebook group:  Brooklyn Networks.